Wednesday, December 5, 2007

Memo: revised

To: Dr. Liu
From: Zach Tijerina, Kristina Corella, Todd Otahal
Subject: Paper air plane usability test
Date: October 29, 2007

The purpose of this memo is to present the results of the air plane usability test performed during class. The goal of the activity was to perform an effective usability test.

Summary
In general, the air plane usability test was effective. We were able too construct the paper air plane described in the instructions with little difficulty.

Discussion
Overall, we were able to complete the project. One problem was the length of the instructions. Many of the steps included excess information that did not help the instructions; rather, they made the instructions more difficult to understand. The graphics beside each instruction were very helpful. Whenever we were puzzled by an instruction, the graphic clearly illustrated what we needed to do.

To improve the instructions, the author could shorten the length of each step. Using imperative and simple English form will help with this.

Recommendation
I’d like to talk to you, when you get a chance, about further improvements that could be made in the instruction pamphlet to insure that future usability tests pass. You can contact me through e-mail or give me a call at 345-324-5634.

Adjustment letter:Revised

Zebidiah Crunk
4502 Brak Street
Tulsa, OK 84976

September 26, 2007

Zachary Tijerina
West Texas Bottling Co.
6102 10th Street
Lubbock, TX 79416

Dear Mr. Tijerina:

West Texas Bottling Co. has received the up most compliments about the sturdiness of our product. We have not had issues in the past dealing with leaks or any other malfunctions with the double layered plastic we use.

I understand how disappointing it is that your expectations were not met but I regret to inform you that we will not be able to provide a refund for the container.

We are not going to be able to refund your container because leak is a direct issue with the manufactures. They are the ones who assemble the product, we simply distribute it. You can reach the manufacture at www.goodplastic.com.

We have spoken with the manufactures at headquarters and they are investigating the leak that you describe. We have always provided the best product and will take the necessary actions to insure our integrity.

If you have any questions about our decision, feel free to contact me through e-mail which can be found on our website at www.wtbottles.com.

I hope you do not give up on our company and you will continue to use our product. It costumers like you that continue to improve our company.

Sincerely,



Zach Tijerina
(806) 798-8745

Enclosed: copy of warrantee statement

Resume: revised

Zachary.Tijerina@sbcglobal.net
6102 10th Street
Lubbock, TX 79416
806-799-6103
___________________________________




Objective To obtain a free lance writing position


Education Electronic Media and Communications (Major), March 2009
Texas Tech University, Lubbock Texas
GPA: 3.4/4.0
Financed and earned 50% of tuition


Skills Knowledge in following software:
• AVID editing studio
• Final Cut editing studio
• Adobe DTI news press studio
• Adobe Photoshop
• Microsoft office



Experience Lubbock Avalanche Journal, Lubbock, Texas
Sports Reporter, January 2007/ present.
• Report weekly sporting events

Activities and Honors Executive board member in Omega Delta Phi fraternity inc. for two years.
Director of Mock trial for National Hispanic Institute.
National Hispanic Institute photographer and public relations.


References Johnny Martinez, Computer Technician
806-745-4089

Andy Penney, Media Professor
806-577-2537

Jennifer Adkins, News editor
806-762-8844

Job application: revised

6102 10th Street
Lubbock, Texas 79416
806-778-0959
Zachary.Tijerina@sbcglobal.net
09-19-07

Mr. Jim Jarrett
Editor
Frenshiptoday
710 Avenue J
Lubbock, TX 79401

Dear Mr. Jarrett:

I am writing in response to your advertisement in the December 29 Lubbock Avalanche Journal. Would you please consider me for the position in Sports Reporter? I believe that my academic training in mass communications and journalism at Texas Tech University, as well as free lance writing, will qualify me for the position.

My experience at Texas Tech has given me a strong background in writing and computer software. My main focus is digital media, but I have taken several writing for news courses. I produce a sports podcast for one of my classes which qualifies me as a sports reporter.

While writing free lance for the National Hispanic Institute and Lubbock Latino, I have been able to apply both reporting and photography skills to the field of mass media production. I have worked with Adobe DTI when writing for publication and I am aware this is the same software that Frenshiptoday uses.

More information about my qualifications can be found in the enclosed resume. I would be more than happy to meet with you and discuss any questions you may have. You can reach me at the above address, call me at (806) 778-0959, or email me at the above address.

Sincerely,



Zach Tijerina

Enclosure

Group reflection

Updating software on the Texas Tech Campus

Group 3

Zach Tijerina, Anh Tran, Avery Nelson, Allison Reynolds



Introduction

With the technological advances taking place in the world today, it is important that higher institutes of learning such as Texas Tech stays up to date with software upgrades. With this in mind, it is time that Texas Tech make sure every computer on campus is up to date with the same software. Many schools around the United States have started upgrading every computer on campus to make software very available to students at different locations on campus.

Texas Tech is failing to keep with the software updates. While many computers on campus are updated with the latest technology, several still have out of date software installed on the hard drives. By doing this, Tech is making it hard for students to work at different computers throughout campus. Making sure that every computer has the same software will allow for students to transfer documents from one computer to the other at their convenience.

We propose updating computers with the exact same software throughout campus. All computers will be downloaded with the appropriate software. Apple computers will be downloaded with the current iLife suite while PC computers will be downloaded with the current Microsoft office suite. This will allow for easier transfers from one computer to another by students. The students will no longer be inconvenienced with having to work at a specific location for school projects.

Statement of Problem

Many students and professors use several computers on campus when working on a project. Often times the computers are used between classes and projects are saved to a flash drive. In this event, students and professors often transfer data from several different computers while working on a project. This often is a problem because software is not always the same on each computer on campus. Some computers have the Microsoft Office 2003 edition downloaded, while others have the 2007 version downloaded. This is a problem because files produced on the 2007 version will not easily transfer to the 2003 edition. The same holds true for Apple computer software. The current situation is an inconvenience for Tech students. Something needs to be done by the university to update the computers and make computer software more accessible to students.

To help show the importance of updating software on campus, we created a survey that shows an insight of the problem and how it affects students on campus. We interviewed students at various locations on campus.



We took the liberty to speak with campus officials regarding the updating of software. According to a professor in the College of Mass Communications building, software updates is something needed on campus. “Our campus tries to keep everything updated for our students. It is unfortunate to find out that not everything is up to par and that can make it a real hassle for students that do work at several computers on campus. I would guess that every students uses multiple computers on campus. Software updates between buildings is something that we have always had an issue with and argue about with the people in charge every year. All the computers in the mass communication building are updated with the same software because we have a technical guy who handles that, but other buildings are another problem. We have no control over other buildings on campus updating software.” Software on campus is not always updated because of certain teachers’ curriculum. Teachers often choose not to use updated software because they are unfamiliar with it.

We also spoke with the director of the digital media lab in the library. He said, “I think it would be a nightmare to orchestrate compatibility throughout the entire campus. The departments that choose to fund technology upgrades would be unable to do so because other departments did not make the same decision. Each department had different technology needs. Not all departments need the cutting edge technology that we have.”

We understand that not all departments on campus would need cutting edge technology, but still think that simple technologies should be consistent. Microsoft Office and iLife are two software suites that are a necessity students need to complete simple tasks in class.

Proposed Solution

We would like to see every computer on campus equipped with either Microsoft Office 2007 or iLife 2007. We would also like to see the software for sale on the Texas Tech website to insure that each student is able to download the software onto their computer at home at a low cost. The university has the funds and technology capable of making this project happen. It is only a matter of taking the time to update every computer. The university must also realize this will be a beneficial investment toward the education of each student. Each building at Tech has an IT employee who handles any computer issue. They could take the time to update each computer with the appropriate software. The only other obstacle that would need to be overcome is the cost. Each department would have to pass approval to update the computers. This is where the university must realize the necessity for the software updates and use its money wisely.

Scope

Since not every computer on campus is updated with the same software, the proposal to update all computer software to Microsoft 2007 and iLife2007 is very important and cost effective. Updating the software will make working around campus much less of an inconvenience for students.

Most students are purchasing new computers upon entering college and are using updated software on their computers. If they needed to transfer homework to a Tech computer, it would be very difficult because the computers on campus have out of date software. Also, if students have out dated software on their computer, purchasing the new software from the Tech website will make things easier for students.

Through our research, we feel this is a very cost effective expense for the university to look in to. This change will make projects less stressful for students and will increase their educational experience.

Methods

We surveyed ten Texas Tech students ranging from ages 19-23 were surveyed on their feelings toward currently updated software on all computers located across campus. Two out of the ten students owned Mac computers over a PC. All ten of the students responded that they currently had at least one class that required the use of a computer. Where eight out of the ten students who use a PC responded that five use a PC more than an hour, two use the PC more than two hours, and 1 use the PC more than three hours weekly. The two students who used a Mac responded that they used the Mac computer for more than three hours per week. Eight out of the ten students have faced problems that occurred due to software programs that were not up to date. Six of the eight students who faced problems were using a PC computer where the other two students were using a Mac. Ten out of the ten students felt that all software programs on Tech campus should be updated and compatible with each other.





Through on interviews we found out that officials on campus are for updating the software throughout campus, however, they feel that it would be very time consuming and cost a lot of money.

Qualifications

While preparing this proposal our group found out that we have a wide range of computer software needs. Anh Tran is a junior biology major and uses computers frequently on campus. He mainly works with Microsoft Office applications while on campus. Avery Nelson and Allison Reynolds are both interior design majors. They both use Adobe Photoshop and AutoCad software found at the Human Sciences building. Zach Tijerina is an Electronic Media and Communications major who uses iLife software.

Project Schedule

There are several steps when completing this proposal. First, we need to organize our proposal as a group and present it to the head technology at Texas Tech. We will then need to obtain approval and purchase the software to update the computers. Finally, we will need to have an IT employee assist in updating every computer at Tech.











Week 1 Week 2 Week 3 Week 4 Week 5
Present Proposal X
Obtain Proposal X
Purchase Software X
Install Software X X
Offer online download X

Budget

In order to update the computers with the software, the money is very feasible. We suggest purchasing the Microsoft Office suite and iLife suite. Since the computers at Tech already have software, an upgrade is all that is needed. Also, Tech will receive an educational discount from Apple and Microsoft for the purchase of their product.

The cost of purchasing Microsoft Office 2007 is normally $129.99 per computer, while Microsoft Office 2007 pro edition can be as much as $199.99 per computer. Tech will be receiving the product for $80 per computer with the educational discount. This software can be purchased directly from the Microsoft website at www.microsoft.com.

The cost of purchasing iLife 2007 normally costs $99 per computer for the family pack. Texas Tech will be receiving the product for $79 per computer. This product will be purchased from the Apple store at www.apple.com.

The manpower will not cost Tech much more money. Each department already has employees that handle the computers on Tech. The IT employees on Tech campus will be in charge of updating the computers, so Tech will not need to look to hire extra help.












Item Cost
Microsoft Office 2007 $80.00
iLife 2007 $79.00
Manpower $0.00
Total Cost per PC $80.00
Total Cost per Apple $79.00


Conclusions

In conclusion, from our research we feel it is a necessary step forward for the Texas Tech to update computer software on campus with Microsoft Office 2007 for all PC computers and iLife for all Apple computers. It is obvious that students would need updated software to complete the tasks give by professors. Since Tech is for the higher education of each student, the administration should be more than willing to update the computer software. Doing this will not only make learning and teaching easier, but it will make doing class work more convenient for students. This will result in students doing a better job on projects. The process is inexpensive and will benefit the university greatly. For the education of the students, this could not be more beneficial.


Survey questions

Do any of your classes require the use of a Mac or PC?
Yes 10
No 0


How often do you use a PC for your class
None at all 2
More than 1 hour 5
More than 2 hours 2
More than 3 hours 1

How often do you use a Mac for your classes?
None at all 8
More than 1 hour 0
More than 2 hours 0
More than 3 hours 2

Do you feel all software on campus should be compatible?
Yes 10
No 0

Monday, December 3, 2007

Final Project reflection

Working in a group of four people on the final project is a good mix for the end of the year. It allows us all to gather everything that we have learned and combine our thoughts to come up with a proposal project.

Our group has been more than effective. We have taken every opportunity given to us in class to work on our assignment. We finished our hard copy of our proposal several days early. In past group projects I have never experienced finishing a project several days in advance. Avery and Ahn met with me one day in the library and we typed up the hard copy proposal. Allison could not make it because she was at work. I admire the efforts Allison did end up putting into the project. She did everything that was asked of her and completed the entire power point on her own time.

I am pleased with our outcome. Although we have not yet presented, I think we will do a good job. Presenting to a small class is beneficial to our speaking skills and a part of the class I wish we could have done more of.

When doing this project I was able to put several technical writing skills together, the biggest being formatting a page. As a group we formatted the page with bold face, white space, and allowed for photos to effectively present our proposal to an audience. I also had to conduct an interview. This made me branch out of the class room and get personal opinions of people around campus. Allison and Avery have also conducted a survey that helped our project quite a bit.

Final Reflection

During this assignment I have learned quite a bit of stuff about technical writing. At the end of this course, I don’t really think that my portfolio has done me any good. My online portfolio is a series of blogs that I put together during the class, that use neither good writing skills or correct format. However, I will continue to discuss what I have learned in this class.

With each assignment I chose to make minor revisions for the portfolio. For the most part my grades were very good and my papers were minimally edited. For all the assignments I think that my greatest strength would be my writing. In each project I effectively got my point across. My biggest weakness coming into the class would probably be my format usage of technical writing. I have done plenty of technical writing in the past, but was always unsure with the formatting. Having a textbook that outlined every detail of memo’s, instructions, and complaint letters really made learning easy. It almost made it to easy in fact. I would catch my self often times just copying the outline of the book rather than thinking about why the outline is a certain way.

I am most proud of the final group project. I feel that our group has really come together and finished the entire assignment ahead of time. We are well prepared. I am least proud of my memo assignment because I notice small errors that I made. They were errors that came with being in a hurry. The most challenging assignment was the group project. It is the most challenging only because it required the most outside class time. Other than that, all the assignments were pretty cut and dry. I learned most from the complaint letter package assignment. The easiest assignment was without doubt the memo assignment. I was able to finish this in class with no problem. Once again, my text book really helped me out on this assignment.

My performance with revision was effective. I made the changes in revisions that were needed to improve my papers. I feel that the revised papers could be presented to a professional pretty confidentially.

My performance with collaborative writing also is a strong point at the end of the class.

The reflections were beneficial because it allowed me to see what I have just done. However, I think that they also allowed me to see how easy the assignments were and made me feel like I wasn’t being pushed hard enough.

I did not accomplish anything surprising in the portfolio. Dr. Liu said if we show up and do the work we will learn. That is what I did and I feel that I got out of the class what I put into it. Showing up to class every day has paid off.

I have learned several formats for presenting formal letters in this class. Being a writer, I think this will pay off in the long run. I will walk away with all the knowledge I have learned on proper formats.

I am now able to solve problems and improve situations through communication, analyze communication contexts (audiences, purposes, situations) design convincing and usable documents, communicate ethically, communicate effectively with diverse audiences, and collaborate on communication projects