Zebidiah Crunk
4502 Brak Street
Tulsa, OK 84976
September 26, 2007
Zachary Tijerina
West Texas Bottling Co.
6102 10th Street
Lubbock, TX 79416
Dear Mr. Tijerina:
West Texas Bottling Co. has received the up most compliments about the sturdiness of our product. We have not had issues in the past dealing with leaks or any other malfunctions with the double layered plastic we use.
I understand how disappointing it is that your expectations were not met but I regret to inform you that we will not be able to provide a refund for the container.
We are not going to be able to refund your container because leak is a direct issue with the manufactures. They are the ones who assemble the product, we simply distribute it. You can reach the manufacture at www.goodplastic.com.
We have spoken with the manufactures at headquarters and they are investigating the leak that you describe. We have always provided the best product and will take the necessary actions to insure our integrity.
If you have any questions about our decision, feel free to contact me through e-mail which can be found on our website at www.wtbottles.com.
I hope you do not give up on our company and you will continue to use our product. It costumers like you that continue to improve our company.
Sincerely,
Zach Tijerina
(806) 798-8745
Enclosed: copy of warrantee statement
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