CompUSA
2823 Blaithe Avenue
Lubbock, TX 79416
(806) 342-4363
www.compusa.com
October 15, 2007
Mr. Buck Wheat
1823 Easter Avenue
Lubbock, TX 79444
Dear Mr. Wheat:
Thank you for writing us about the computer you purchased on September 12, 2007. I know from personal experience that it can be frustrating when a computer does not come equipped with certain software.
According to your letter, you purchased the computer from our store with the understanding that it came loaded with software that is capable of writing effective letters and capable of balancing your account. You are asking that we load the computer with free soft-ware as soon as possible.
As you know, our company honors every sales ad that we publish and guarantee that our product will meet described specifications. We will gladly provide you with the soft-ware described. However, the soft-ware you are asking for is an upgrade that was not advertised. We feel that we did not mislead you by stating effective letters and accounting can be done with the soft-ware loaded on your computer. We are only responsible for the soft-ware already loaded on your computer.
However, you can still obtain the soft-ware you desire. You can purchase it from our store and we would be glad to install it for you free of charge. In the future, we will advertise specific upgrades with our promotions in order to keep this miscommunication from reoccurring.
We have already sent a brochure with specifics on every type of soft-ware we offer as well as a free trial version of our latest soft-ware. It should arrive within two working days.
Please contact us if we can be of any further assistance.
Sincerely,
Zach Tijerina, Manager
Customer Relations
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